Terms & Conditions

£1 FIRST MONTH Storage Offer​

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Our £1 (or £1.00) for the first month offer is available for any of our self-storage units of any size at our Stockport location. Please note that this offer does not include warehouse storage units. This promotion is exclusively available to new customers of Storage Time.

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The first month is calculated on a 4-week basis, so customers are charged £1 for their initial 4 weeks. To qualify for the offer, customers must commit to a minimum stay of 12 weeks. If a customer decides to cancel their subscription before completing the 12-week minimum, the offer will be revoked, and they will be charged the full agreed price for the initial period.

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This offer cannot be combined with any other promotions and is limited to one member per household. Storage Time reserves the right to withdraw this offer at any time.

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Boxes & Packaging

 

You can conveniently purchase your boxes, packaging, and accessories through our online box shop or directly at our physical store locations. For your convenience, we accept payment via credit or debit cards. When you make a purchase online, you will receive a confirmation email verifying your order along with an order confirmation number. All items purchased online are based on a collection-only basis. You can then visit your chosen store during office hours to collect your order. If you wish to have the items delivered, please contact your local store and enquire about delivery. If any items are out of stock, a member of our team will promptly contact you to provide an estimated collection or delivery date.

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Please ensure your items are collected within 3 working days of purchase; otherwise, they may be released back into stock. As a new customer, you are entitled to a 25% discount on your initial order when you present us with your quote, reservation, or confirmation. Please note that this discount is only available for your first order and is not automatically added; it must be requested. We cannot apply this or any other offers to orders that have already been completed. This offer excludes multi-pack packaging and cannot be combined with other promotions unless expressly agreed by us. It is important to note that this offer has no cash alternative and may be withdrawn by Storage Time at any time.

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For existing customers who confirm an order over the phone, in person, or in store, if agreed by the customer, their order will be added to their subscription and charged using the card details provided for their subscription. If you wish to order from us, you do not have to be an existing or potential customer. Our boxes, packaging, and accessories are available for anybody to purchase.

 

Items displayed on our online box shop or website are for display purposes only. The customer agrees that there may be slight variations in appearance in the product purchased.

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Changes to Account

To ensure smooth access and management of our self-storage units, we facilitate multiple member access. For the safety and security of our facility, your valuables, and other customers, we can only provide access to the customer who has taken out a self-storage unit with us. Should you wish to allow another individual access to your storage unit, please notify us in writing, granting access to 'Alternate Access Person/s' (AAP). You will need to provide us with the necessary contact details of the additional authorised person/s.

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By granting an AAP access to your self-storage unit, you agree that the AAP is bound by the license agreement terms and conditions and that you are responsible for their actions. Any modifications to contact information, storage arrangement, or insurance terms must be communicated to us in writing for license adjustment.

 

Content Protection​

We require all customers to opt for content protection for their stored goods while at Storage Time. This practice is common among self-storage companies to ensure comprehensive coverage for all customers. Many home insurance policies may not extend coverage to goods stored outside your home address or may have limitations. Our content protection is tailored specifically for self-storage customers.

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To determine the cost of your content protection, you'll need to assess the full replacement value of your items. We'll ask for a complete inventory of any items you intend to store.

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Should you need to make a claim, please contact your store and speak with a staff member. It's important to note that your claim cannot exceed the value you've selected for your content protection. Therefore, selecting an accurate value that reflects the worth of your goods is crucial.

 

Deliveries​

For any incoming deliveries, please inform your designated store of the delivery date and time slot, if applicable. All deliveries must be clearly labeled with the name specified on the license. Any refused delivery or requiring re-delivery will incur expenses borne by the customer. Deliveries must strictly align with our office opening hours.

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Deliveries exceeding the capacity of our 9ft locker space may incur additional charges, refusal, or placement in our loading bay without security. Please note that our team may be unable to assist in unloading deliveries and will not be liable for any resulting damage or injury unless due to negligence.

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Unclaimed deliveries in the loading bay for 24 hours or in secure storage for 7 days will be subject to charges. Items remaining unclaimed for over 30 days will be disposed of.

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Please contact your store to inquire about the availability of forklift services if needed.

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All pallets must be promptly removed from the site and are the customer's responsibility.

Container deliveries will not be accepted at any of our sites due to potential obstruction to other customers and surrounding areas, and will consequently be refused.

 

Free Boxes​

Please be aware that our complimentary boxes are subject to availability, as we allocate a set number each month for this promotion. The quantity of free boxes a customer can receive may be limited based on their storage unit size. Additionally, customers are eligible for this offer only if they plan to stay for a minimum of 12 weeks.

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For students looking to store with us, we provide free boxes upon request. We may ask for proof of student ID or confirmation of university placement. Students who have already reserved storage with us can collect boxes from our site at no cost or have them delivered to their student accommodation within a 30-mile radius of our store. Students without prior reservations can still collect boxes from our site with a £2 deposit per box, which will be credited to their account later.

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Customers transferring from another self-storage facility can also receive free boxes. Proof of current storage at another facility may be required. However, customers already using one of our sites and intending to switch are not eligible for this offer. A booking confirmation with your selected Storage Time store is necessary to claim this promotion.

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New customers who have reserved a unit with us can collect boxes from any of our sites at no charge. We do not offer free delivery on boxes for new customers unless it's part of a limited-time promotion.  For new customers without prior reservations, boxes can be collected from our site with a £2 deposit per box, which will be credited to their account afterward.

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Storage Time reserves the right to revoke this offer at any time. 

 

Free Collections​

Our free collection service is exclusively offered to new customers, students, and for certain storage sizes within a 10-mile radius of your chosen store if booking a unit for a minimum of 12 weeks. If a customer books for 12 weeks but cancels their subscription prior to this, they agree to a £50 collection charge. To schedule a complimentary collection, please contact your designated store to secure a time slot, which is subject to availability. For students, specific dates may be available in your area, so we recommend contacting us well in advance to secure your preferred slot. We endeavor to accommodate eligible customers to the best of our availability.

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Customers transferring from another self-storage facility may also qualify for our complimentary collection service, contingent upon providing proof of current storage elsewhere. However, existing Storage Time customers switching between sites do not qualify for this offer.

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Please note, our free collection service is limited to one van load only during a one-hour slot. This offer is only available once when moving in and not when moving out. We do not provide a removal service as part of our free collections. Our driver's responsibility does not extend to removing items from your residence or loading them into the van. Customers are required to unload the van themselves and place items in their designated storage unit/s.

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Our vans are designed to accommodate items from storage units up to 50 sq. ft. Please be aware that we cannot be held responsible if your items exceed the van's capacity or require multiple trips.

 

For student customers only, our drivers will assist with loading and unloading items into the van where possible. If access to student accommodation is not granted to our driver, this will be your responsibility as it is out of our control. Any damage incurred during loading and unloading is not our responsibility and is done out of goodwill. When loading and unloading our van, it is the customer's responsibility to ensure that no damage is incurred to the van. Any damage incurred may be charged to the customer.

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It is the customer's responsibility to be present for their collection. We may refuse to collect your items if you are not present during the collection.

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All of our vans can come equipped with a sack truck for customer use upon request. It is the customer's responsibility to ensure that the sack truck is used according to the weight limits and in a responsible manner. Any damages to the sack truck may result in additional charges.

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If you wish to extend your 1-hour free collection slot, please contact our store for pricing details. Additionally, if you prefer to opt for a man and van service, please contact our store for pricing options.

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It is your responsibility to ensure that the driver can access your chosen collection spot. Any parking restrictions, paid parking, or inaccessible routes will not be our responsibility unless confirmed with either the allocated driver or your chosen store and agreed prior to collection.

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Prior to your collection, we will aim to provide you with a time slot, but we cannot guarantee it due to other bookings or unexpected delays. If you require a collection on the weekend, please confirm with your chosen store if this is possible.

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When opting for our free collection service, you must be present at the self-storage facility you've booked. Any delays may impact subsequent collections or van availability for other customers, potentially resulting in fines based on the duration of the delay.

 

We take every precaution to handle your goods with care during transit to prevent any damage. Before collection, you'll be asked to sign a waiver confirming that your items have been inspected for damage. Storage Time cannot be held liable for any accidental damage that may occur during collection, transit, or delivery. Transporting goods using our free collection service is done at your own risk.

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Free Van Hire

The free van hire service offered by Storage Time is available to new customers who meet specific eligibility criteria, committing to a minimum 12 weeks rental period. Existing customers may also qualify under promotional conditions, subject to availability and at the discretion of Storage Time. Customers must arrange the free van hire in advance through their designated Storage Time store, taking into account availability and peak periods. Usage of the van is limited to a specified duration and mileage allowance as agreed upon during booking. Any additional mileage or time beyond the allocated free period may incur charges based on Storage Time's prevailing rates.

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The free van hire service is available for a single use, limited to one day only. It is strictly intended for transporting items from their current location to the storage facility. The van must not be driven to any other destinations, including tip sites, and must remain within a 20-mile radius of our storage facility.

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You will need to purchase a fully comprehensive insurance policy for the van at an additional cost. Please note that general insurance policies covering any vehicle are not acceptable, as they do not include coverage for hire vehicles.

This free van hire offer is not available to customers during their storage period or when moving out.

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Customers using the free van hire service must meet all legal requirements for driving a commercial van, including possessing a valid driver's license appropriate for the vehicle category. During the rental period, customers are responsible for the safe loading, securing, and transportation of all items. Any damage to the van during this time will be assessed by Storage Time, and charges may apply for repairs or replacement.

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All of our vans are fitted with tracking devices and immobilisers. Storage Time reserves the right to immobilise the van at any time without notice if there are concerns regarding reckless driving or in response to complaints about the driver's conduct.

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Upon completion of the rental period, the van must be returned to the designated Storage Time location within the agreed-upon timeframe and in the same condition it was provided. Storage Time reserves the right to modify or withdraw the free van hire service at any time without prior notice and is not liable for any consequential losses or damages arising from such changes.

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Customers must notify Storage Time promptly in the event of cancellation or rescheduling of their van hire booking. Failure to provide adequate notice may result in charges or forfeiture of the free service. It is the customer's responsibility to handle any fines or tickets incurred during the free van hire period, including those related to traffic violations or parking fines.

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Any disputes or discrepancies regarding the terms and conditions of the free van hire service will be handled according to Storage Time's internal policies and procedures. These terms and conditions constitute the entire agreement between the customer and Storage Time regarding the free van hire service and supersede any prior agreements or understandings, whether written or oral.

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Identification Checks​

At Storage Time, ensuring the safety of both our staff and customers is paramount. Therefore, all individuals signing up for a self-storage unit are required to undergo a thorough identification verification process. This procedure helps us maintain a secure environment within our facilities.

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We may request two forms of identification for verification purposes, such as a driver's license and a utility bill displaying your home address. Additionally, identity verification may be required through our procedures to confirm your identity accurately.

 

Please note that if you fail any of our identification checks, Storage Time reserves the right to cancel your self-storage reservation. This policy is implemented to uphold the safety and security standards we adhere to for the benefit of all our customers.

 

Lowest/Best Price Guarantee​

At Storage Time, we are committed to offering competitive pricing for our self-storage units. We pledge to beat any local quote for self-storage units presented within 28 days of move-in, within a 10-mile radius of our store. The discounted rate agreed upon will remain fixed for a specified period, after which our standard rate will apply. Additionally, we may match introductory offers from other self-storage providers.

 

To ensure eligibility for our price match guarantee, all quotes from other self-storage sites must be presented in a proper quote format, including details such as the unit size, location, and quoted price. Please note that we are unable to offer a lower price guarantee for prices based solely on listings from a competitor's website.

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This commitment reflects our dedication to providing you with the best value and service for your self-storage needs. If you have any questions about our price match policy or wish to discuss further, please do not hesitate to contact us.

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*To qualify for our lower price guarantee, please adhere to the following conditions:

• Same unit size

• Like-for-like service

• Submission of invoice or quote from the self-storage company

• Applicable to new customers only

• Excludes price matching with our own stores

• Subject to availability

• Not applicable to box storage or warehouse (smart) storage

• Eligibility determination rests with Storage Time.

 

New Customer Offer​

Introductory offers at Storage Time are designed to provide competitive rates for selected unit sizes and are exclusively available to new customers. Existing customers may also avail of introductory offers twice during their subscription, subject to availability and at the discretion of Storage Time. These offers are not transferable to license transfers.

The introductory offer remains valid for the duration of the first invoice, which requires prepayment upon move-in. Once moved in, alterations to this offer are not permitted. If a customer vacates the storage unit before completing the minimum introductory offer rental period, they will be charged at the standard rate.

This policy ensures transparency and fairness in our pricing structure, aiming to provide the best value for our customers' storage needs. Should you have any questions regarding our introductory offers or require further clarification, please feel free to reach out to us.

 

NHS, Emergency Services & Armed Forces Discount​

Customers employed within the NHS, emergency services, or armed forces are eligible for a 10% discount. Proof of employment, in the form of relevant photo ID, is required. The discount applies to every 4 weeks of upfront rental payment, contingent upon account status. Storage Time retains the right to revoke the discount at its discretion.

 

Prepayment Discount​

Customers opting for prepayment are entitled to a discount, which can be combined with the introductory offer for new customers. Prepayment is accepted at any point during the contract term and is applicable for a maximum of 104 weeks. Storage Time reserves the right to revoke this discount.

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• Pay 6 Months and Receive 5% Discount 

• Pay 9 Months and Receive 7.5% Discount 

• Pay 12 Months and Receive 10% Discount

 

Refer a Friend​

Storage Time extends a referral discount of 50% off your next 4-week rental or £20 referral credit for successful referrals. The referred storage must be utilized for a minimum of 12 weeks, and the discount becomes applicable upon completion of the referral's initial 12-week period. The referral discount or fee is not capped.

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Refunds & Returns ​

You have the option to return any boxes or packaging bought online or in-store to your local Storage Time store within 14 days for a complete refund. To qualify for a refund, the items must be returned in their original packaging and in unused condition. A receipt is required for eligibility. If you opt to return the items by post, you will be responsible for covering the postage/shipping costs.

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Upon receiving the returned items and conducting a successful inspection, we will initiate the refund process to your original payment method within 48 hours. Please note that delivery charges cannot be refunded.

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For upfront payments made for storage units, refunds are possible if you submit a cancellation request within the specified notice period outlined in your license agreement.

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Switch Storage Company​

If you are currently using another self-storage facility, we offer a complimentary collection service within a 10-mile radius of our facility, alongside a price match guarantee* (refer to terms and conditions). Our team will collect your belongings from your current storage site and transport them to your selected Storage Time store, where assistance will be provided. Storage Time reserves the right to determine eligibility for collection.

 

Unauthorised Storage​

You are unable to store the following items:

 

🚫 Battery Charging Boosters

🚫 Cash & Securities

🚫 Cremation Ashes

🚫 Contaminated Goods

🚫 Corrosive Agents

🚫 Dangerous Goods

🚫 Explosives

🚫 Fireworks

🚫 Food Products/Perishables (unless approved by us)

🚫 Flammable Liquids/Substances

🚫 Funeral/burial items

🚫 Gases

🚫 Illegal Substances/Goods

🚫 Illegally Obtained Goods

🚫 Immoral Material

🚫 Living Animals, Plants, Organisms or other creatures

🚫 Oxidising Substances

🚫 Radioactive materials, chemicals, agents or asbestos

🚫 Toxic Substances

🚫 Tyres

🚫 Waste

🚫 Weapons

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Last Updated: 28/06/24