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Privacy Policy

  1. Who Are We?

Storage Time is a self-storage company who provide secure storage for personal, student and business use. Under this policy, we will decide how and why your personal data is processed. It is important to note that this policy only refers to Storage Time and has no affiliation with any other company which we may own. We may collect and use certain information about you and are regulated under the GDPR (General Data Protection Regulation), making us responsible as a controller of your personal information. 

 

  2. How We Collect Information

(a) Personal Information You Provide Us Voluntarily

 

We collect personal information provided by you voluntarily such as your contact name, email address, contact number(s), date of birth, identification (such as driving license, passport or utilities statement):

 

  • Visiting our website, namely the contact us form or booking portal (www.storage-time.co.uk)

  • Using our web or mobile applications

  • Using or following us on social media platforms

  • By tagging us on any social media platforms

  • Email, phone-call, direct message or any other form of communication for correspondence. We may monitor and record any communications

  • Attending any events organised or sponsored by ourselves

 

(i) We may collect and process personal data about you when you complete forms on our website, www.storage-time.co.uk ("Website") or otherwise send us information. Our purpose for this is so that we can contact you about any services you have requested, respond to your enquiry or use your information for license agreements you may enter into. We may also use this information  to help us provide a better service to you by keeping a record of any correspondence. This includes (a) any information provided by yourself only via our 'Contact Us' form, social media pages, events, online and/or phone calls. We may collect your first name, last name, email, contact number, company name (if applicable) and any additional information you may include. (b) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including details). (c) information relating to any transactions carried out between yu and us on or in relation to our website, including information relating to any purchases you make of our goods or services (including details). (d) any information provided to report an issue with our website, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence. (e) if you disclose information to us or we collect information from you in any other way through our website. (f) if you recommend a friend through our referral scheme or provide information on behalf of someone else as an alternative form of contact (please note it is your responsibility to obtain consents for personal data you may provide to us from those who you are recommending to us and to provide them our Privacy Policy for them to understand how their personal data may be collected or used). (g) if you visit our store/s, personal data may be collect from access or monitoring devices such as CCTV or our access control systems

 

(ii) Online Services: We may collect and process personal data about you with other data obtained from other sources (both online and offline), such as from third parties and public sources. This includes (a) if you post a review of Storage Time on sites such as Google Reviews whereby we may combine any personal data from the review with other information. (b) if you post any comments or pictures on social media in relation to Storage Time. (c) if you connect with us on social media platforms, we may use data analytics and advertising tools to obtain personal data about you such as demographics, interests and other characteristics, to use for research and analytical purposes, as well as for targeted or online behavioural advertising. (d) information about your computer and your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views, website navigation and details).

 

(b) Personal Data We May Receive From Other Sources 

We may obtain personal information about you from third parties who you may have previously consented to personal information being shared, in accordance with their personal privacy policies. This may includes other companies whom we commonly work with. The personal information we receive from them is typically your contact details, demographic information or information which you may have requested or expressed concerning a specific interest. We may receive your information from other sources (such as identification checks) in order to help us provide and improve services to you.

(c) Personal Information We Collect About You

We may collect information by request or automatically that you may have provided, for example, through visits to our Website, attendance at events and survey responses. We may collect information about your device, including anonymous data collected by the hosting server, the Internet Protocol address used to connect your device to the Internet, browser type, and version, time zone settings, browser plug-in types and versions, operating systems and platforms. This may include details of your visits to our website to help us build a profile of our users and to report aggregate information for our advertisers. This is all statistical data to identify browsing actions and patterns and does not identify any individuals. We also use automated tracking technologies such as Google Analytics to collect information about your website session, browsing and device information for our legitimate business purposes.

(d) Sensitive Personal Information

 

We do not usually ask you to provide sensitive personal information unless required, whereby we will explain why we are requesting it and how we intend to use it. You can ask us to delete this information at any time and will only collect the information with your explicit consent. 

(d) Cookies

 

We may use cookies when you use our website to help us improve our website, service and advertising. You can disable cookies by adjusting your browser settings. We will as you consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit; keep track of your preferences in relation to your use of our website; and other uses.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking "Tools", "Internet options", "Privacy", and selecting "Block All Cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

For detailed information on the cookies we use and the purposes for which we use them, please see our Cookies Policy.


 

  3. How We Use Your Personal Information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website. We will not, without your express consent, provide your personal information to any third parties for the purpose of direct marketing. Personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others. You expressly agree to such transfer of personal information.

(a) Legal Requirements

If required, we will use your personal information to comply with our legal obligations which includes assisting public authorities, regulators or criminal investigations or to accurately identify you when you contact us or to verify your information provided. We may use your personal information to comply with the law and regulations if required.

(b) To Complete Contracts

We may use and process your personal data where you are in discussions with us regarding a business relationship between Storage Time and yourself or a Company which relates to you. This includes using your information to ensure that the terms of our contracts are fulfilled in order to carry out or enter into any license agreements with ourselves. We may need to collect personal information about you in order to enter into a contract with yourself (whether this is online or in person). This information may be used for the following purposes:

 

  • Follow up on enquiries in accordance with industry guidelines

  • Provide you with a quote

  • Credit check

  • Identification check

  • To take out a cover or protection scheme 

  • Manage your account/s

  • To contact you in regards to service we provide you or any information you may request

  • To collect or refund payment

  • To notify you of any changes to our website or services which may affect you

  • Marketing communications where we can provide you information about our services and update you about any promotions which may be of interest to you 

(c) For a Legitimate Interest

We may (where applicable data protection laws permit) use and process your personal information if it is necessary for us to pursue either our legitimate interests as a business or legitimate interests of another third party, for example, payment platforms. This includes (i) to correspond or communicate with you, (ii) for marketing activities, (iii) for analysis for future marketing strategies, (iv) to enhance or personalise your experience with us, (v) to verify the data we hold about you, (vi) to create a better understanding of you as a customer or potential customer, (vii) for network and information security, (viii) for prevention of fraud or other criminal activities, (viii) to comply with a request from you in exercise of your rights, (IX) for queries, complaints or claims, (X) for appropriate administration of your data in running our business and (XI) for the establishment and defence of our legal rights. (XII) for CCTV recording and monitoring

(d) Where You Have Provided Consent

We may use and process your personal information if you have consented for us to do so in order to (i) contact you about relevant goods and services, (ii) to invite you to events or interactions you have requested, (iii) to share your data with certain companies in order for them to contract you and (iv) where consent in required to process your personal data under applicable protection laws.

(e) Third Parties

We may transfer your personal data to a third party (i) as part of a sale of some or all of our business and assets (ii) for the restructuring or reorganisation of our business, (iii) if we are under a legal duty to do so, (iv) to professional advisors or insurers, (v) services under contact with us (such as technology services), (vi) credit reference agencies, (vii) trade associations of which we are a member, (viii) an agent or representative of yourself, (ix) credit card associations If you provide any information of any other person, we may contact them to discuss your account in the same way we would contact you. If you wish to remove any other person's your account as an alternative contact, please email or write to us.


 

  4. How Long We Retain Your Information

The length of time we keep your personal information for is dependent on a number of factors such as the method of collecting your information, our legitimate interests and for any legal basis. We endeavour to do our best to only hold your information for no longer than what we deem necessary. We are required by law to hold your personal information as a customer for 6 years from the end date of your contract unless you have told us to delete your information.

 

  5. Security of Your Personal Information

Storage Time aims to maintain high security standards to ensure that your data is not leaked and held securely. Where possible, we will store your data electronically or in databases which can only be accessed with secure passwords and appropriate verification. It may be necessary for us to store your personal data in unstructured ways, such as on paper or in document formats which will be stored safely in locked offices or storage rooms. In this case, we would take precaution to ensure that the security and access to your information is maintained. It is important to note that although we try our best to maintain security of your data, it is at your own risk as we cannot guarantee security against accidental, unlawful destruction, loss, alteration, unauthorised access or insecurities of the internet. In situations where you are directed to other websites or third parties, it is important that you read their Privacy Policy as we cannot be held responsible for their dealings. Furthermore, if we have published any material electronically from a third party website or an email sent by a third party, we are not responsible for their Privacy Policy and practices so we recommend reading each parties own policies and practices.

 

You can visit www.getsafeonline.org for detailed information on how to protect your information and your devices against fraud, identity theft, viruses and more.

 

  6. Your Rights

You have certain data protection rights over the personal information we hold about you. Where you may wish to enact certain rights, we may ask for you to confirm your identity and where applicable and to locate your personal information. All responses will be within any applicable time limits under the relevant data protection laws. You have the right to make a reasonable request for a copy of the information that we may hold about you by emailing or writing to us. For purposes of writing this does not include WhatsApp or text message calls. We have a right to refuse where we believe it concerns other individuals or if we have a lawful reason to withhold the information. It is important that the information we hold about you is accurate, therefore, if you have reason to believe the data we hold is incorrect or inaccurate, you can inform us of this via email or writing. If we hold information that required your consent, you have a right to withdraw your consent at any time via email or writing, however, our use of your personal information prior to withdrawing is still lawful. You have a right to complain to the relevant data protection regulator that oversees the processing of your data if you are concerned about the way we have processed your personal information. You may contact the Information Commissioners Office (ICO) by visiting their website www.ico.org.uk for further details.

 

  7. Contact Us

Please contact us if you have any questions regarding our privacy policy or any information we may hold about you. You can email us on info@storage-time.co.uk or write to us at Storage Time, 58-60 Higher Ardwick, Manchester, M12 6DA. 

 

  8. Changes to Our Policy

 

We may review this policy from time to time. Any changes will be updated on our website whereby changes will take effect 7 days after the date on which we have modified terms on our website. We recommend that you regularly check for changes and review this policy whenever visiting our website. 

This policy was published on 23/04/24.

This policy was last updated on 01/05/24.

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